Refund policy

Last Updated: August 14, 2026

At American BioLabs, we stand behind the quality of our products and reward customers who follow the complete routine consistently. This policy explains our 120-Day ABL Progress Guarantee, ordinary returns, subscription cancellations, and refunds.

By placing an order, you agree to the version of this policy displayed at the time of purchase.

120-Day ABL Progress Guarantee — Results or Refund

The 120-Day ABL Progress Guarantee is available to eligible first-time purchasers of the American BioLabs Hair Activation System who complete the full 120-day routine described below.

If you complete the program as directed and your qualifying progress photographs show no visible improvement in the appearance of fuller-looking hair after 120 days, American BioLabs will refund the product purchase price actually paid for the four qualifying months of the program, subject to this policy.

This is a conditional progress guarantee, not an unconditional return policy. All eligibility requirements are stated below and must be completed to qualify.

Who Is Eligible

To qualify, you must:

  • Be a first-time purchaser of the American BioLabs Hair Activation System directly from american-biolabs.com.
  • Be at least 18 years old and reside in the United States.
  • Purchase either a qualifying prepaid supply containing at least four months of product or receive and pay for four consecutive qualifying monthly subscription shipments.
  • Complete the full 120-day program without skipping, pausing, cancelling, refusing, disputing, or returning a qualifying shipment. A delay caused by American BioLabs will not disqualify you; the applicable deadlines will be extended accordingly.
  • Use the system once weekly and complete all 16 scheduled applications in accordance with the enclosed instructions and all safety warnings.
  • Enroll in the guarantee through our support email (info@american-biolabs.com) within 14 days after delivery of your first qualifying order.
  • Submit the required photographs and check-ins described below.

The guarantee is limited to one claim per customer, household, billing address, shipping address, and payment method. American BioLabs may request reasonable information necessary to verify identity, purchase history, delivery, and program participation.

Required Progress Documentation

You must provide:

  1. Baseline photographs taken before the first application and submitted within 14 days after delivery.
  2. Progress photographs and a brief routine check-in around Days 30, 60, 90, and 120. Each check-in must be completed within seven days before or after its scheduled date.
  3. Photographs showing the same treatment area from the same approximate angle, distance, lighting, hairstyle, and hair condition. Hair should be dry and free from fibers, concealers, or styling products that obscure the scalp.
  4. A truthful confirmation that the product was used once weekly as directed and that the required safety and aftercare instructions were followed.

Photographs that are materially altered, filtered, taken from incomparable angles, or otherwise insufficient to permit a reasonable comparison may be rejected. We may request one replacement submission within seven days when reasonably necessary.

How Progress Is Assessed

American BioLabs will compare the eligible baseline and Day-120 photographs using a consistent side-by-side review of the documented treatment area. The review is limited to visible changes in the appearance of hair fullness and scalp coverage.

If the qualifying photographs show no visible improvement after the completed routine, the claim will be approved. Individual experiences vary, and this guarantee does not promise that every customer will experience hair regrowth or a specific degree of improvement.

How to Submit a Claim

Claims must be submitted between Day 120 and Day 135, measured from delivery of the first qualifying shipment, through or by emailing info@american-biolabs.com.

Your submission must include:

  • Your full name, email address, and order numbers.
  • The required baseline and progress photographs.
  • Completed check-ins and confirmation of use.
  • Any additional information reasonably necessary to verify eligibility.

Claims submitted before Day 120 or after Day 135 are not eligible. We will normally communicate a decision within 10 business days after receiving a complete claim.

Refund Amount and Method

An approved claim will receive a refund of the net product purchase price actually paid for the first four qualifying monthly shipments or the equivalent four-month portion of a qualifying prepaid order.

  • Refunds are issued to the original payment method.
  • Discounts actually applied will reduce the refundable amount.
  • Taxes will be handled as required by applicable law.
  • Shipping, expedited delivery, shipping protection, priority processing, gift wrapping, and similar optional service fees are not refundable where that limitation was clearly disclosed before purchase.
  • No return of opened or used guarantee products is required.
  • No restocking or administrative fee applies to an approved guarantee claim.
  • Product supplied beyond the four-month qualifying period is not included in the guarantee refund.

Refunds are generally processed within 10 business days after approval. Your financial institution may require additional time to post the credit.

Guarantee Exclusions

The guarantee does not apply to:

  • Purchases from Amazon, marketplaces, retailers, resellers, or unauthorized sellers.
  • Repeat purchases made after the qualifying four-month program.
  • Orders that do not provide enough product to complete the full program unless additional qualifying shipments are received and paid for.
  • Free products, gifts, gift cards, samples, replacement products, or promotional items expressly identified as excluded before purchase.
  • Orders obtained through fraud, duplicate identities, manipulated documentation, abuse of the program, or a prior guarantee claim by the same customer or household.
  • Products used contrary to the instructions, warnings, or intended scalp-only use.

Participation in the guarantee does not limit any rights you may have concerning a damaged, defective, or incorrectly shipped product.

Safety and Adverse Reactions

Do not continue using the product solely to preserve guarantee eligibility if you experience a suspected adverse reaction. Stop use and seek appropriate medical advice. Notify info@american-biolabs.com within seven days of stopping and include your order number and relevant details.

A customer who stops early because of a documented suspected adverse reaction will not qualify for a four-month progress refund but may be considered for a refund of the affected first qualifying shipment. Nothing in this policy limits rights or remedies that cannot lawfully be limited.

Ordinary Returns

The following rules apply to returns that are not approved claims under the 120-Day ABL Progress Guarantee.

Opened Products

For health, safety, and hygiene reasons, opened or used topical personal-care products cannot ordinarily be returned or resold.

  • Opened products, used products, products with broken or tampered seals, and products with materially damaged packaging are not eligible for an ordinary return.
  • The exception is an approved claim under the 120-Day ABL Progress Guarantee or an approved damaged, defective, incorrect-item, or adverse-reaction claim.
  • If an unauthorized return is received opened or used, we may deny the refund and dispose of the product.

Unopened Products

Unopened products in their original packaging with all seals intact may be returned within 30 days after delivery, subject to the following:

  • You must obtain return authorization before shipping the product.
  • You are responsible for return shipping unless the product was damaged, defective, or incorrectly shipped.
  • Original shipping and optional service fees are non-refundable where disclosed before purchase.
  • The refund will be processed only after the returned product is received and inspected.

Subscription Renewals and Cancellations

Subscription renewal shipments are not covered by the 120-Day ABL Progress Guarantee unless they are one of the four consecutive shipments forming an eligible first-time guarantee program.

After the qualifying program, an unopened subscription shipment may be returned if the request is submitted within 30 days after shipment and all ordinary-return requirements are satisfied.

You may cancel your subscription at any time through your account, the subscription-management link supplied with your order, or by emailing info@american-biolabs.com.

  • Cancellation must be completed at least 24 hours before the next billing date to prevent the next scheduled charge.
  • A cancellation received after processing begins may apply to the following billing cycle.
  • An order that has shipped cannot be cancelled and may only be returned after delivery if eligible under this policy.
  • We do not require cancellation by telephone.

If a shipment has already been prepared or processed, a restocking or administrative fee of up to $20 may be deducted from an otherwise eligible refund only where the fee and the circumstances triggering it were clearly disclosed before purchase. This fee does not apply to an approved 120-Day ABL Progress Guarantee claim or to a damaged, defective, or incorrect-item claim.

Damaged, Defective, or Incorrect Items

Contact info@american-biolabs.com within seven days after delivery and provide your order number, a photograph of the product, and a photograph of the shipping label.

  • You will not be required to return a visibly damaged or incorrect item unless we provide a prepaid return method.
  • We will provide a replacement or an appropriate refund at no additional cost.
  • A late claim may be denied when the delay prevents reasonable verification, except where applicable law requires otherwise.

Exchanges

We do not process direct product swaps. To change products, obtain authorization to return an eligible unopened product and place a new order. Choosing an exchange does not affect statutory rights, but a product replaced as a discretionary exchange is not eligible for a second promotional guarantee.

Return Shipping

Return shipping is the customer's responsibility except for approved damaged, defective, or incorrect-item returns.

Use a trackable shipping method. American BioLabs is not responsible for an unauthorized return or a return package lost or damaged before it reaches our fulfillment center.

How to Request an Ordinary Return

  1. Email info@american-biolabs.com with your order number, product name, and reason for return.
  2. If eligible, we will provide authorization and return instructions, normally within five business days.
  3. Send the unopened product only to the address provided. Returns sent without authorization or to another address may not be processed.
  4. After receipt and inspection, an approved refund will be issued to the original payment method, normally within 10 business days.

Final-Sale Items

The following are not eligible for ordinary return when clearly identified as final sale before purchase:

  • Free gifts, bonus items, and samples.
  • Clearance products or promotional bundles expressly marked final sale.
  • Gift cards. Refunds for purchases originally paid with a gift card, where required, will be credited back to the gift card rather than paid in cash.
  • Subscription shipments outside the applicable return period.

Final-sale status does not eliminate rights concerning damaged, defective, or incorrectly shipped products and does not override an otherwise valid 120-Day ABL Progress Guarantee claim unless the guarantee exclusion was clearly disclosed before purchase.

Chargebacks and Dispute Resolution

If you believe a charge or refund has been handled incorrectly, contact info@american-biolabs.com so that we can investigate and attempt to resolve the matter promptly. We may respond to a payment dispute with relevant records, including proof of delivery, checkout disclosures, subscription authorization, policy terms, and customer communications.

Policy Changes

American BioLabs may update this policy prospectively. The version displayed and agreed to when the applicable order was placed will govern that order. A later change will not retroactively reduce an existing customer's guarantee rights.

Contact

American BioLabs LLC
Email: info@american-biolabs.com